23 takabet Privacy Policy
Your personal information is completely safe with us. This policy explains how we collect information, what we use it for, and what steps we take to protect your privacy.
1. Introduction and Scope
This privacy policy applies to the 23 takabet platform. By using our website, mobile application, and related services, you are considered to have accepted the terms of this policy. You are requested to read this entire policy carefully before creating an account or using any service on 23 takabet.
The purpose of this policy is to inform you transparently about what types of information we collect, where and how that information is stored, and what rights you have over your own information. Our Terms and Conditions also provide detailed guidance on the use of our services, which complement this privacy policy.
2. Types of Information Collected
2.1 Information Provided at Registration
When opening an account on 23 takabet, you are required to provide certain information. This information is used to verify your identity, process payments, and maintain service quality. Information collected at registration includes:
- Full name and date of birth
- Email address and mobile number
- Mobile number linked to your preferred payment method (bKash, Nagad or Rocket)
- Password (stored in encrypted form, never readable in plain text)
- National ID card or passport number (for identity verification)
2.2 Information Collected Automatically While Using the Service
When you use our platform, some information is collected automatically. This is primarily technical and analytical data and is not directly linked to your identity:
- IP address and device type
- Browser information and operating system
- Source of visit (referral link or search engine)
- Duration of page visits and navigation sequence
- Cookies and session data
2.3 Financial Transaction Information
Detailed transaction information is stored at the time of deposits and withdrawals. This includes the amount, transaction time, payment method, and transaction reference number. We never store your banking or mobile banking PIN or password directly.
3. Purpose of Information Use
23 takabet uses your information only for specific and legitimate purposes. None of your information is used for unnecessary or irrelevant purposes. The main purposes for which information is used are:
- Account Management: Creating, verifying, and maintaining your account
- Payment Processing: Completing deposits and withdrawals via bKash, Nagad or Rocket
- Customer Support: Resolving your issues via live chat or email
- Fraud Prevention: Monitoring suspicious activity to ensure account security
- Age Verification: Providing responsible service by confirming users are 21+
- Notifications and Updates: Informing you about service changes, bonuses, or important information
- Platform Improvement: Analysing user experience to improve service quality
In accordance with our Responsible Gaming Policy, we monitor player activity to ensure no one uses the service in a harmful way. Limited data analysis may be carried out for this purpose.
4. Information Sharing and Third Parties
23 takabet does not sell your personal information to third parties for any commercial purpose. However, limited information may need to be shared with certain trusted partners for the operation of the service:
4.1 Payment Processors
To complete deposits and withdrawals, we share your transaction information with the relevant mobile banking service provider (bKash, Nagad or Rocket). This is handled through fully secure channels and only the relevant information is provided.
4.2 Technology Service Providers
Technology companies that assist in operating our platform (such as server hosting, cybersecurity, and game studios) may access limited technical information. Strict confidentiality agreements are in place with these partners.
4.3 Legal Obligations
As part of a court order or legal process, we may be required to hand over necessary information to the authorities. In such cases, we will only provide the amount of information required by law.
5. Information Security Measures
The security of your information is our highest priority. 23 takabet uses industry-standard security technology to ensure no unauthorised person or entity can access your information.
- All data transfers are encrypted using SSL (Secure Socket Layer) technology
- Passwords are stored using advanced hashing algorithms — no staff member can view them
- Access to sensitive information is restricted to authorised staff only
- Regular security audits and vulnerability assessments are conducted
- Firewall and intrusion detection systems are active at the server level
If you believe any irregular activity has occurred on your account, please contact our 24/7 live chat support or reach us by email immediately.
6. Cookies Policy
Our website uses cookies. Cookies are small data files stored in your browser that help remember your session and preferences. 23 takabet uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure core functionality
- Functional Cookies: Save your language and display preferences
- Analytics Cookies: Analyse site traffic and usage patterns (anonymous data only)
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.
7. Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations and dispute resolution needs.
- Account information: minimum five years after account closure
- Transaction history: up to seven years as a financial record
- Communication history: three years as a support record
- Analytics data: indefinitely in anonymous form
Once the specified period has passed, your information is securely deleted or anonymised.
8. Your Rights
You have several important rights over your personal information. 23 takabet respects these rights and will endeavour to respond within a reasonable time:
- Right of Access: You may request to know what information we hold about you
- Right to Rectification: You may request correction of inaccurate or incomplete information
- Right to Erasure: In certain cases, you may request that your information be deleted
- Right to Restrict Processing: In specific circumstances, you may limit how your information is used
- Right to Object: You may object to your information being used for marketing purposes
- Right to Data Portability: You may request your information in a readable format
To exercise these rights, please contact our customer support. We will endeavour to respond within 30 business days. In some cases, legal obligations may prevent us from fully fulfilling your request — if so, we will explain why.
9. Protection of Minors
23 takabet strictly does not provide services to anyone under the age of 21 (21+). We do not intentionally collect any information from minors. If we confirm that an account is being operated by someone under 21, that account will be closed immediately and the associated information will be deleted.
A note to parents — if you find that your child has registered on our platform, please contact us immediately.
10. International Data Transfers
Some of our technology partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that such transfers are carried out in compliance with applicable laws and regulations, and that the receiving party provides adequate protection.
11. Policy Changes
This privacy policy may be revised from time to time due to business changes, legal updates, or service improvements. If any significant changes are made, we will:
- Publish the updated date on this page
- Notify registered users via email or app notification
- Your consent may be sought again if required
Continued use of the platform after any changes will be considered acceptance of the new policy. If you object to any change, you may request that your account be closed.
12. Contact
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our data protection team will review your request and endeavour to respond promptly.
Detailed information about 23 takabet can be found on our About Us page. For assistance with any privacy-related matter, please use our 24/7 live chat service or contact us at the email below:
Email: [email protected]
We provide support in both Bengali and English.
Any questions about data protection?
Our team is always here for you — support is available in both Bengali and English